Last updated: 2 October 2026

Our current products are downloadable PDFs, made available through Payhip. Contact hello@aliv.studio if you need help with an order, a refund request or a complaint. If the relevant purchase contract is with Payhip under its End User Licence, we will help route your request to Payhip. Nothing on this page reduces mandatory consumer rights.

Change of mind and digital downloads

Consumers who have a legal right of withdrawal from an online purchase generally have 14 days from conclusion of the contract to exercise it. For paid digital content supplied without a physical medium, that right may be lost once supply begins only if the consumer first expressly agreed to supply during the withdrawal period, acknowledged that the right would then be lost, and received the required confirmation on a durable medium. Being a digital product, by itself, does not remove the right.

If supply has not begun, or the legal conditions for losing the right were not met, you may notify us within the applicable period. Where the right is valid, a refund will be made according to applicable law, normally through the original payment method. We will coordinate with Payhip/payment providers where needed.

You can send your withdrawal request by email to hello@aliv.studio. You do not need to give a reason. We will acknowledge an online withdrawal request by email without undue delay, including its content and submission date and time.

Optional model statement — copy and complete only if you wish:

“I hereby withdraw from the contract for the following digital product: [product name]. Order number, if known: [number]. Date of purchase: [date]. Name: [name]. Email used for the purchase: [email].”

Problems with the file or its description

If you cannot access a purchased file, the file is defective, a promised file is missing, or the content does not match its description, email hello@aliv.studio. Include the email used for the order, the product name and a short description of the issue. An order number is helpful but not required to make a complaint. We will review and respond to consumer complaints within 14 days of receipt. Where statutory rules apply, remedies may include bringing the digital content into conformity, a price reduction or ending the contract and receiving a refund in the legally specified circumstances.

A change-of-mind rule or a digital-delivery consent does not take away your rights concerning nonconforming digital content. If you accidentally bought The Aliv Protein Edit separately after buying The Aliv Reset, contact us so we can review the duplicate order.

Contact

ALIV Studio — hello@aliv.studio. Our Terms & Conditions page identifies the business responsible for this website. Consumers may also seek advice from their local consumer protection body or, for a cross-border EU dispute, a European Consumer Centre.